We may collect and process the following information:

• Name

• Email address

• Phone number

• Property address (if provided)

• Details about the services you require

• Any information you submit through contact forms or Google Ads lead forms

We may also collect technical data such as:

• IP address

• Browser type

• Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotes and services

• Contact you regarding your request

• Improve our website and services

• Comply with legal obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Your consent (when you submit a form)

• Contractual necessity (to provide services)

• Legitimate interests (running and improving our business)

5. How We Store Your Data

Your information is stored securely and only retained for as long as necessary to fulfil the purpose it was collected for, or to meet legal obligations.

6. Sharing Your Information

We may share your data with:

• Trusted subcontractors (if required to complete works)

• Service providers (e.g. website hosting, email services)

All third parties are required to respect the security of your personal data.

7. Cookies

Our website may use cookies to:

• Improve user experience

• Analyse website traffic

• Support advertising services (such as Google Ads)

You can control cookie settings through your browser.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.